{"id":11,"date":"2025-08-09T03:08:26","date_gmt":"2025-08-09T03:08:26","guid":{"rendered":"https:\/\/elan.pe\/lisson\/?page_id=11"},"modified":"2025-08-09T03:08:26","modified_gmt":"2025-08-09T03:08:26","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/elan.pe\/lisson\/reembolso_devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>1. Cambios<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Solo se aceptan cambios cuando:\n<ul class=\"wp-block-list\">\n<li>Existe alg\u00fan defecto visible o problema de calidad en el producto entregado (en el momento).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>El cambio se realizar\u00e1 por el mismo producto o uno de igual valor, sujeto a disponibilidad.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Devoluciones<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dado el car\u00e1cter perecible de los alimentos, <strong>no se aceptan devoluciones de dinero<\/strong>.<\/li>\n\n\n\n<li>En casos especiales y justificados, ELAN podr\u00e1 emitir una <strong>nota de cr\u00e9dito<\/strong> para ser usada en compras futuras.<\/li>\n\n\n\n<li>No aplican devoluciones en los siguientes casos:\n<ul class=\"wp-block-list\">\n<li>El producto ha sido consumido parcial o totalmente.<\/li>\n\n\n\n<li>Han pasado m\u00e1s de 5 minutos desde la entrega.<\/li>\n\n\n\n<li>El producto fue manipulado de forma inadecuada por el cliente o el colegio.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Procedimiento<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La solicitud debe hacerse preferentemente por correo electr\u00f3nico o el canal de atenci\u00f3n de ELAN.<\/li>\n\n\n\n<li>La decisi\u00f3n sobre el cambio o la emisi\u00f3n de nota de cr\u00e9dito ser\u00e1 evaluada y comunicada en un plazo razonable.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Contacto y reclamos<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Para reportar cambios, devoluciones o cualquier incidencia, los padres pueden comunicarse al correo: <strong>administrador@elan.pe<\/strong> o al WhatsApp: <strong>+51 929484339<\/strong><\/li>\n\n\n\n<li>Si ELAN no responde en un plazo razonable, el cliente puede recurrir al Libro de Reclamaciones del colegio o canal oficial, acorde a normativa de protecci\u00f3n al consumidor<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. Cambios 2. Devoluciones 3. Procedimiento 4. Contacto y reclamos<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elan.pe\/lisson\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elan.pe\/lisson\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elan.pe\/lisson\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elan.pe\/lisson\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elan.pe\/lisson\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":1,"href":"https:\/\/elan.pe\/lisson\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":172,"href":"https:\/\/elan.pe\/lisson\/wp-json\/wp\/v2\/pages\/11\/revisions\/172"}],"wp:attachment":[{"href":"https:\/\/elan.pe\/lisson\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}